This is not a slide deck. It is a working AI agent that handles account inquiries, digital banking support, mortgage questions, fraud reporting, and business banking for CPB customers.
Ask it anything about checking accounts, online banking, mortgages, fraud protection, or SBA loans. It has real knowledge, real workflows, and real compliance guardrails.
Built around real customer scenarios that Central Pacific Bank's support team handles every day.
Explains checking and savings options, compares Shaka Checking vs Value Checking, and walks customers through opening or closing accounts.
Troubleshoots login issues, guides mobile deposit, explains Zelle and bill pay, and walks through digital banking enrollment.
Covers conventional, FHA, VA, and jumbo loans. Explains first-time homebuyer programs, HELOC options, and the application process.
Handles lost card reports with urgency, identifies phishing attempts, guides dispute filing, and shares account protection tips.
Explains SBA loan programs (CPB is Hawaii's #1 SBA lender), business accounts, merchant services, and cash management options.
Built-in safeguards prevent financial advice, protect customer PII, and maintain regulatory compliance across every interaction.
This demo was built from scratch for Central Pacific Bank. Real logic for real scenarios.
Pulled CPB's product details, fee schedules, digital banking guides, and compliance requirements into the AI's knowledge base.
Created customer-specific workflows for accounts, digital banking, mortgages, fraud, and business banking with smart routing.
Configured compliance guardrails for financial advice boundaries, PII protection, and competitor comparison steering.
Ran 250 simulated customer conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual customer data. Handling your real support volume. This sandbox is just the start.
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